So I used them again. The preserved lemons made their way back into the mealset, Tonight I used them in the teriyaki marinade of these breast strips. I think I may have found my new meat.

olive4

As part of my son’s birthday, we give the kids an opportunity to select where they would like to go for dinner. Benihana . . . I think not, tonight! Olive Garden (San Diego, Tri-City, El Camino Real shopping mall) happened to be the selection for us this evening. We are a party of 7 so I expected a small wait. No problem, I’ll see you at the bar.

Once at the bar I noticed a small group forming around me since my son, now 21, and his brother, now 26 dummied up . . . and I mean dummied up to the bar and quickly pointed at me and said, ‘on him”, as I ducked my head anticipating an expensive night.

Once at the bar and gaining control of the bartender that night, I asked what he had in bottle beer. I’m sorry, I don’t remember his name; “The bartender” hesitated just less than a moment and I didn’t want to appear ill prepared, so I trumped his hesitation by claiming I’ll have a (something on tap). The bartender was quickly getting busy yet countered by saying, “I was catching my breath” and began to rattle off the entire bottled bear menu . . . then proceeded to open the fridge directly in front of me so I can make a visual selection.

Just about that time I met Seajay, the Manager that evening as he assisted the bartender by ringing up his bar tabs and identified my beer by leering at it with some serious “stink eye”. I noticed his momentary ponderance of evidence in front of me and claimed, “hey, did you just give my beer stink eye?” Seajay and I began a night of friendship and introductions to other staff members such as Scotty, our server. Seajay assured us, once we were seated that Scotty, would be taking excellent care of us that night . . . and that he did!

Scotty professionally dealt with every table scenario encountered, like a lactose free selection and the serving, and quickly replacing, an incorrect beer order. Not one instance went by that Scotty wasn’t on it, from waters to extra sauces. He even got my special order right . . . albeit, the butter was burnt, by still edible.  Scotty made my visit easy . . . especially when giving him the tip. Wow and an extra $10 on top of the already rounded 20+%. Scotty deserved it, yet Seajay, the manager deserved it as well. The manager precluded my visit by quickly accepting my stupid “Dick” humor and taking one of my business cards while at the bar.

Just as we had entered the car to go out that evening, my son picked up a book I had placed behind the passenger front seat in my truck. The book was titled something like, ” Managing the Customer Experience”. I explained to my son about meeting the expectations and maintaining the customer experience we expect from going to “Olive Garden” that evening. I explained that we have had experienced Olive Garden in the past and we are arriving with an expectation of what we had previously experienced before at other Olive Garden locations. I then explained about the customer experience and meeting or exceeding that expectation to achieve the “experience” we had before during our visits. Well tonight was a perfect example of our experience . . . a perfect example of providing the customer experience we hoped for; yet exceeding that expectation to provide a wonderful evening for my family. Perhaps that equates to Olive Garden’s slogan “when you’re here, your family”.

As for those lemons. Keep using them in new stuff . . . try new combinations. The teriyaki tonight was good, yet could have used more lemon. It really began to cut through the teriyaki and brighten up the dish. BTW, the breast chicken meat was super moist and delicious. I normally always use thigh meat. Not tonight. The green beans, perfect. And the rice was nice and sticky. And this food was a “must cook” tonight combo before everything turned south in the fridge.

Dicks

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